Provide your customers and agents a solution improving the management of your baggage claim opening:

• Offer your customer an independant, quick and with no wiating time solution improving their customer experience while facing a commercial incident,
• Enable to increase the volume of claims open in any circumstances (irregularity, staffing issues),
• Ensure a full coverage of the service in any occasion,
• Limit your surface offices needs in the airport,

Provide your teams a training on operational softwares and best practices:

• Ensure a full training to your teams on the usual operational softwares (WorldTracer, Bag Assist)
• Coordinate your Lost and Found operations,
• Improve the handling of your Lost and Found operations using all softwares applications.

Lost and Found services: we handle from A to Z your mishandled baggage operations in airports:

• Customer welcoming and claim opening for missing or delayed baggage (AHL),
• Customer welcoming and damaged bagagge claim opening (DPR),
• Management of overhanded baggage on arrival (OHD),
• Forwarding of left behind baggage on departure (FWD),
• Customer relationship and information during primary research phase (D to D+5),
• Baggage reconciliation management (action file) and delivery processing with the chosen carrier of the airline or the handling company,

Damaged baggage replacement : immediate baggage replacement straight at the lost and found counter in order to close immediately the claim and avoid expensive after claiming process:

• Bring an immediate solution to a negative commercial customer experience,
• Changing a bad customer experience in a real positive customer experience enhancing airlines customer relationship policy,
• Immediate DPR file closure without any extra claiming costs,
• Wide range of baggage solutions from small to large size and different types of quality,

Primary tracing information through our call-center : Answer and inform your passengers of their baggage position and tracking, provides passengers with airlines procedures information,

• Multilingual call-center skilled on tracking systems (Worldtracer),
• Direct contact with airport Lost and Found services to provide a better and instant information to your passengers,
• Real call-center organization with applicable SLA and calls full management,

Baggage Secondary tracing (LZ):

• Collect and store the overhanded baggage and proceed to its passenger reconciliation,
• Insert in Worldtracer the proper information to ease the baggage reconciliation,
• When reconciliation is secured, provide the passenger a delivery solution to secure its retrieval,
• Secure non matched baggage and process to their destruction according to local customs procedures,
• Ensure Found properties management for the benefit of the airline,

Baggage claiming management:

• Provide a full expertise to the management of your baggage claims in case of delayed, damaged or stolen bagagge,
• Handle the customer claim, analyze the baggage routing and define the customer compensation according to international convention in force,
• Forward the airlines customers a reliable and adapted compensation amount to offer to their customers,